Selling Medicare by Phone

Below you will find the steps to get started selling Medicare plans via the phone. Learning how to sell Medicare over the phone is not difficult, if you follow these brief steps you will be up to speed and compliant for selling in no time.

Obtaining Your Health Insurance License

The first step is to obtain your health insurance license or licenses for the states in which you would like to sell Medicare plans. You will need to pass a health insurance pre-licensing course and then your home state's exam, from there you will be able to purchase additional state licenses via NIPR.com for any other states you wish to sell in.

Medicare Contracting

The next step is to become contracted with the insurance carriers of your choice. The easiest way to do so is to reach out to a Poindexter representative and we can get the contracting started for you with the carriers you desire. Each carrier has their own product specific certifications you must complete as well to be able to sell that product for the carrier, so make sure you complete the product specific trainings that you wish to sell.

Over the Phone Sales Set-Up

The most obvious way of selling over the phone is setting up a call center for yourself. However, this route can be costly and time consuming not to mention the many carrier approvals you would need to represent them. There is another alternative route that can work just as well for you, using your phone and an online enrollment platform to conduct business. Poindexter is able to get you set up with an online enrollment platform called Connect4Medicare, the agent will be provided their own approved enrollment website and consumer facing URL for enrollments. Via Connect4Medicare, agents are able to quote, compare contracted carrier plans, send scopes and directly enroll individuals they are speaking with over the phone in real time. Enrollment and signature links are able to be texted or emailed to the client as well. Making sure calls are recorded are a must, so downloading an app that will allow you to record your calls is essential.

Generating Lead Volume

Generating leads is probably the biggest part of the job, we will discuss below a couple of the main ways agents generate leads for over the phone sales.

• Telemarketing Leads: There are companies out there that will generate the phone leads for you while pay the set price for the lead. Inbound leads purchased are recorded for you and all information is sent to the agent for closing the sale. Poindexter has access to various telemarketing leads forms for our agents, if interested speak with a Poindexter rep today.
• Online Leads: Online leads are often cheaper and inbound telemarketing leads, but can be just as effective in converting sales. Shared and exclusive online leads are available, we suggest going with the shared leads route as the price point can be very high for the exclusive leads.

Phone Sales: Things to Note

Having a good CRM tool and organization skills are key for success when persuing Medicare sales over the phone. Connect4Medicare is a basic CRM for you at your disposal but we suggest using another more in-depth form of a CRM to stay organized with prospects and clients. It is also important to have a set budget to spend on leads and a daily schedule/goals to have when going about this avenue of business.